Inclusions

  • Prices are valid until 31st January 2017
  • All rates include GST & road tolls
  • 30 minutes grace applies to bookings from Melbourne Airport
  • 10 minutes grace applies on all other bookings

Additional Charges

Parking from Melbourne airport is not included.

Other expenses may include street parking in the City or luggage trolleys.

Surcharges

1. Peak Hour surcharge

A 5% surcharge applies on all airport transfers Monday to Friday between:

  • - 7am-9.59am and
  • - 4pm-6.59pm

Public holidays are exempt and the surcharge is capped at $10.

2. Public Holiday surcharge

A $5 surcharge applies on all trips on Public Holidays.

3. After Hour surcharge

An $11 surcharge applies on all non- airport bookings between 10pm-3.59am and on all airport bookings between 11pm-3.59am.

4. Other surcharges

Other surcharges apply to and from Major Events. Please consult Price Calculator on Home Page or call our office for advice.

Cancellation Policy and Fee

Bookings from 5.00am to 10.00pm:

More than 45 minutes notice: No charge applies
Less than 45 minutes notice: Minimum charge applies

Bookings from 10.00pm to 5.00am:

More than 60 minutes notice: No charge applies
Less than 60 minutes notice: Minimum charge applies

No Contact

When we provide a car as requested and no contact is made with the passenger, the relevant minimum charge applies.

Payment Methods

Direct to the Driver: VISA, MasterCard, Amex, Diners, Cabcharge, Motorpass or Cash.
Charge to your Credit Card: After each trip or Monthly with an itemised Invoice
30-day terms: Upon acceptance of your Account Application.

Credit Card and Cabcharge Fees

Credit Card payments attract a processing fee (inc gst) as follows:

Visa or MasterCard: 2.0%
American Express or Diners Club: 5.0%

Southern Cross processes these cards only under the Merchant Name "Cab Credit". Charges to your card will appear on your Statement as "Cab Credit".

Payments by Cabcharge card, Carcharge voucher or E-Ticket are processed by Cabcharge and attract a 10% service fee.

Motorpass is also processed by Cabcharge and attracts their relevant service fee.

In car payments by Credit Card are processed by Cabfare and attract a 5% service fee.